Get In Touch

We're here to help you

Got a question about your wallet, a transfer, or anything else? Our team is always ready to assist — real people, real answers.

Email Support

For all enquiries, billing, and account questions.

support@zulucash.co.za

Fraud & Emergency Hotline

Spotted an unauthorised transaction? Call us immediately, 24/7.

0800-ZULUCASH (0800 985 226)

Head Office

ZuluCash Corporation (Pty) Ltd
Reg. No. 2026/123456/07
1 Zulu Place, Sandton, Johannesburg, 2196

Support Hours

Mon – Fri08:00 – 18:00
Saturday09:00 – 13:00
SundayClosed
Fraud Line24 / 7

Send us a message

Fill in the form below and we'll get back to you within one business day.

By submitting this form you agree to our Privacy Policy. We'll never share your details with third parties.

Quick Answers

Common questions,
answered instantly

QHow quickly will I get a reply?

During business hours we typically respond within 2 hours. After hours or over the weekend, expect a reply by the next business morning. Fraud reports are handled 24/7 with no delay.

QI sent money to the wrong ZuluTag — what now?

Contact us immediately via the fraud hotline or this form with the transaction ID. We'll attempt to reverse the payment; speed is critical, so please don't wait.

QHow do I reset my PIN?

Open your wallet, tap "Forgot PIN", and follow the FICA-verified reset flow. If you're locked out entirely, email us from your registered address and we'll guide you through the secure reset process.

QIs ZuluCash regulated?

Yes. ZuluCash Corporation (Pty) Ltd operates under South African Reserve Bank (SARB) guidelines, is POPIA certified, and maintains PCI-DSS Level 1 certification for all card data handling.

QCan I change my ZuluTag?

ZuluTags are permanent once registered — this protects the integrity of your payment history and prevents impersonation. You may close your account and re-register with a new tag, but your balance must first be withdrawn.

QI want to partner with ZuluCash. Who do I contact?

Select "Partnership Enquiry" in the form above and describe what you have in mind. Our business development team reviews all proposals and will be in touch within 3 business days.

Still need help?
We've got you.

Or just get started — ZuluCash is free forever, no credit checks required.

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